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Creating and Editing articles Guide managers can create new articles and edit all existing articles in the knowledge base
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Organizing knowledge base content You can organize your knowledge base content into categories and sections and manage the order of those categories and sections.
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Updating articles in bulk From an articles list, you can update one or more article at once using the bulk actions options
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Inserting images in articles You can insert images in the body of your Help Center knowledge base articles.
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Promoting an article You can promote articles in a section to draw attension to them.
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Inserting vidoes in articles You can insert videos in the body of your Help Center knowledge base articles.