Creating and Editing articles Guide managers can create new articles and edit all existing articles in the knowledge base

Organizing knowledge base content You can organize your knowledge base content into categories and sections and manage the order of those categories and sections.

Updating articles in bulk From an articles list, you can update one or more article at once using the bulk actions options

Inserting images in articles You can insert images in the body of your Help Center knowledge base articles.

Promoting an article You can promote articles in a section to draw attension to them.

Inserting vidoes in articles You can insert videos in the body of your Help Center knowledge base articles.